At SajTrend, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer easy returns and refunds. Please read the following guidelines carefully.

Returns

We accept returns under the following conditions:

  • Timeframe: You may return items within 7 days of receiving your order.
  • Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
  • Non-Returnable Items: Certain items are not eligible for return, including:
    • Custom-made or personalized items.
    • Items marked as “Final Sale.”
    • Products like innerwear, cosmetics, or other hygiene-related items.

To initiate a return, please follow these steps:

  1. Contact our Customer Support: Email us at SajTrend.com@gmail.com with your order number, reason for return, and any relevant photos (if applicable).
  2. Await Approval: Once your return request is approved, we’ll provide instructions on how to ship the item back to us.
  3. Ship the Item: Please ensure the item is securely packaged. You are responsible for return shipping costs unless the product is damaged or defective.

Refunds

Refunds will be processed once we receive and inspect your returned item. Here’s how it works:

  • Refund Method: Refunds will be credited to the original payment method or provided as store credit, depending on your preference.
  • Processing Time: Refunds typically take 7-10 business days to appear in your account once approved.
  • Deductions: If you are returning an item due to reasons other than defect or damage, the original shipping cost (if applicable) may be deducted from your refund.

Exchanges

If you’d like to exchange an item for a different size or style, please follow the return process and place a new order for the desired product. We are unable to process direct exchanges at this time.

Damaged or Defective Products

In the rare event you receive a damaged or defective product:

  1. Contact Us: Email us at SajTrend.com@gmail.com within 48 hours of receiving the product.
  2. Provide Proof: Attach photos of the damaged or defective item.
  3. Resolution: We will offer you a replacement or a full refund, including shipping costs.

Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, if the item has been shipped, the order can no longer be canceled.

Need Help?

For any questions about our refund and return policy, feel free to contact us at SajTrend.com@gmail.com or Call: +91 9178887111. We’re here to help!